Frequently Asked Questions

How long does it take for my hookah order to arrive?
Usually, orders are shipped within 1-3 business days. Delivery typically takes 2-5 business days depending on the shipping address.

Do your products come with a warranty?
All hookahs and accessories we sell are covered by the manufacturer's warranty. Details are specified on the product page.

How can I return or exchange a product?
You can request a return or exchange within 14 days of delivery. The product must be unused and in its original packaging.

Which accessories are included with the hookah?
Typically, the hookah body, tray, hose, glass base, and charcoal tongs are included. Please refer to the product page for specific details.

Are your products original?
All our products are 100% original and guaranteed.

How can I track my order?
Once your order is confirmed, a tracking number will be sent to you via SMS or email.

Do you offer discounts for bulk purchases?
Yes, we offer special discounts and price quotes for large orders.

What should I do if the product I received is defective or missing parts?
Please check your order upon delivery. If there is any defect or missing item, contact us within 7 days, and we will provide full support.

Is shopping on your site secure?
Our website is protected by SSL security certificates. Your payment information is encrypted and not shared with third parties.

How can I stay informed about promotions and discounts?
You can subscribe to our email newsletter or follow us on social media to be the first to hear about special promotions and discounts.

Is a carrying case included with hookah materials?
Some models come with a carrying case, while for others, it needs to be purchased separately. Please check the product descriptions for details.